Shipping Policy (Face Wash Products)

1. Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders are not shipped on Sundays or public holidays.

2. Shipping Time

• Delivery usually takes 3–7 business days, depending on your location.
• Remote or rural areas may take additional time.

3. Shipping Charges

• Shipping charges, if applicable, will be calculated at checkout.
• Free shipping may be offered on selected orders or promotional periods.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID/link to monitor delivery status.

5. Delivery Issues

• If your order is delayed, lost, or marked as delivered but not received, please contact support within 48 hours.
• Ensure the shipping address and contact details are correct to avoid delays.

6. Damaged Packages

• If the package appears damaged at delivery, it is recommended to refuse acceptance or record proof before opening.

7. Contact Support

For any shipping-related queries, contact:

kanika@sparrowlifecare.in